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About JobMatch
Resume Posting:
Available 1/29/24:
Location:
anywhere, NJ
Seeking:
Mid to Senior Operations Position
JOHN MURCER Rockaway Borough, NJ 07866 • Home (973) 625-0713 Cell (201) 741-9096 • jmurcer98@gmail.com OBJECTIVE: To add value to an organization that can use a well-organized individual who is skilled in business and operations management, strong leadership/personnel skills, carrier recruiting & relations, accounting and administrative functions, and very computer savvy with an exceptional customer service orientation. SKILLS: Software: Microsoft Word, Excel, PowerPoint, Peachtree, ASN 400, QuickBooks, M365 Microsoft Outlook Exchange, ETA (Enterprise Tactical Administration), TMS/WMS as well as internal Finance/Accounting systems. EXPERIENCE: BRANCH ROAD LOGISTICS MANAGER PHARMACEUTICAL & HEALTHCARE DIVISION – NORTHEAST REGION Kuehne & Nagel (June 2021 to August 2023) – Jersey City, NJ Multi-billion-dollar worldwide Corporation that specialized in Sea/Air/Road/Contract Logistics with many other verticals throughout the company. • Overseed the Domestic Road Business Unit in the US Corporate office for all nationwide FTL and LTL shipments which also included shipments to/from Canada down to Mexico • I was responsible for a team of fourteen operations personnel and one Director of Business Development booking over-the-road dry and/or cold chain 53’ trailers • In control of a 50MM monthly P & L • Had weekly customer zoom or teams call with multiple pharmaceutical customers such as Merck, GSK, Sanofi, Novo, Kyowa Kirin, and Moderna to name a few. • Involved in carrier quarterly renegotiations to save our customers money – have had a customer savings of 15-20% which also resulted in a 18% increase in revenue through June 2023 vs June 2022. • Involved in billing 3.5MM to 4.5MM in revenue per month. • Recruited and negotiated with new company asset owned carriers. • Assisted my Pharma Station Lead in Creating and implemented new customer SOPs and updated current SOPs in operations and billing. • Worked with our Quality, Safety, Health & Environment (QSHE) team in onboarding new company owned carriers. • Attended carrier and customer audits • Held weekly operations meeting to discuss new carriers, new business, monthly revenue and billing • Motivated, inspired, trained, and lead by example which resulted in no employee turnover the past 2-years. • Participated in all rate negations for new startup business and accounts • Resolved customer escalations and complaints in a timely professional manner. EXPERIENCE: DIRECTOR OF OPERATIONS – CORPORATE OFFICE Axis Global Systems (April 2018 – June 2021) – East Rutherford, NJ Transportation/Freight Forwarding Company that specializes in Medical NFOs, B2B deliveries and full White Glove service to retail stores locally and nationally. • Ran the Domestic/3PL operation in the corporate office covering the tri-state area • Managed 40-50 employees and had three direct reports • Transported freight via Air, Ground, LTL/FTL, Intermodal Carriers and used our large network of vendors nationally to meet pickup and delivery expectations • Recruited and negotiated with local Independent Contractors • Provided full White Glove pick-up/delivery service to our high-end profile clients such as Gucci, Neiman Marcus, Louis Vuitton, Bulgari, Christian Dior, Vince LLC, Under Armour and Chanel • Reviewed metrics with my Customer Service & Tracking department on performance • Involved daily with our HR department on company procedures and/or issues that come up • Daily interaction with our IT Support team on any software issues or upgrades • Supported the sales team on new projects and make recommendations to increase our revenue • Responsible in making sure company is TSA & DOT compliant • Accountable for the operation in two warehouses; East Rutherford, NJ and Somerset, NJ • Researched and resolved escalations for our clients in a timely manner EXPERIENCE: REGIONAL GENERAL MANAGER – NJ/NY/PA XPO Logistics (November 2014– 4/2018) Global Logistics company that specializes in 3PL, Freight Forwarding, LTL/FTL and Last Mile Operations. • Had P&L responsibility for 10MM of business for Sears Home Outlet, Floor & Décor, Williams-Sonoma and Pottery Barn in Final Last Mile Operations. • Managed (30-40) local box truck & flatbed dedicated carriers in home & commercial delivery in NJ/NY/PA area. • Responsible for all carrier compliance to meet XPO company standards. • Direct reports from the three Operation Field Managers that oversee dedicated white glove home delivery service and flatbed trailer delivery in NJ/NY/PA area. • Handled all new client start-ups in NJ/NY/PA area. • Strong carrier recruiting and relations. • Followed-up with clients on any driver or operational issues and resolve them in a timely manner. EXPERIENCE: DIRECTOR OF OPERATONS Always Express, Carlstadt, NJ (February 2006- May 2014) Oversee New Jersey Operations specializing in Freight Forwarding, Air Freight, Distribution, LTL/FTL, & Warehousing. • Ran the entire domestic & international operations, which included overseeing the Sales, Administration, Warehouse, and accounting departments. • Major responsibilities included hiring, recruiting, training and yearly reviews for all company employees, supervisors, and managers. • Negotiated rates & contracts with all Air Cargo Carriers, Commercial Airline Carriers, LTL/FTL Carriers, Domestic & International integrators, and all local and nationwide vendors/partners. • Responsible for the performance of my Operations Manager, Warehousing Manager, Bookkeeper, Sales Manager, and Administrative Manager. • Reinforced all rules and regulations when the Transportation Security Administration (TSA) implemented any changes. • Approved all invoices for accounts payable, and approved all checks for vendors/partners, vehicle repairs, and owner operators. • Demonstrated excellent account management skills with all customers. EXPERIENCE: DISTRICT MANAGER – NEW JERSEY Associated Global Systems, Elizabeth, NJ (May 2005-February 2006) Specialized in Freight Forwarding, Domestic Air Freight, Intermodal, Ocean, Distribution, & Warehousing. • Headed up all domestic Sales and Operations in the New Jersey market. • Handled the Profit and Loss responsibilities at the New Jersey facility. • Responsible for all functions at the New Jersey facility which included dispatching, customer service, warehouse, distribution, and owner operators. • Directly responsible for negotiating rates with LTL/FTL Carriers, Air Cargo & Commercial Airline Carriers, and local & nationwide vendors/partners. • Brought in new business and demonstrated excellent account management skills on all new start-up accounts. • Involved in all accounting functions, payroll, and customer/vendor billing at the New Jersey facility. EXPERIENCE: OPERATIONS MANAGER – NORTHEAST NETWORK Velocity Express, Teterboro, NJ (December 2004-May 2005) • Responsible for the 75,000 square foot facility in New Jersey. • Demonstrated exceptional Client Relationship Management (CRM) skills with all major accounts such as Omni Care, GE, EZ Rack, Rite Aid, Nokia, Office Depot, and Staples. • Accountable for (190) owner operators in New Jersey. Also handled all driver settlements and rate negotiations. • Involved in all new start-up accounts, analyzed customer needs, and made sure were 100% DOT/OSHA/TSA compliant. • Directed all dispatch and warehouse operations, and always maintained a very strong customer service focus. • Resolved all customer issues or complaints in a timely manner. EXPERIENCE: OPERATIONS MANAGER – NORTHEAST REGION DHL Danzas, Elizabeth, NJ (July 2003-April 2004) Oversee Northeast Operations in Logistics, Transportation, and Warehousing. • Reinforced company’s “Best Practices” in my facility, and made sure all managers and employees follow the summarized guidelines. • Controlled the overall operations of my agents/vendors at the outer points for the Northeast territory. Responsible for the overall productivity and performance. • Certified hazardous/dangerous goods coordinator for the entire Northeast Region. Made sure my region was in compliance with TSA rules and regulations, and completed CFR 49 and IATA training. • Responsible for the performance and productivity of my Night Operations Manager, Administrative Manager, Warehouse Manager and Traffic Manager. • Negotiated contract rates and tariffs with our LTL carriers, cargo carriers, and commercial airlines. Lowering carrier costs increased revenue 10-13%. • Demonstrated excellent account management skills, resulting in an increase of revenue between 8-15%. • Scheduled daily staff meetings to evaluate the progress on specific projects. Analyzed various methods that accelerated projects to meet required deadlines. EXPERIENCE: OPERATIONS/CONTROLLER. Let it Grow, Inc., River Edge, NJ (Nov. 2001-April 2003) Prepared monthly, quarterly, and annual reports while supervising six people in the accounting department including the Accounts Payable and Accounts Receivable personnel, Purchasing Manager and the Payroll Manager. • Reduced cost in the overall operation through the application of my knowledge and experience in business management and cost analysis. • Responsible for all aspects of finance and business administration ranging from bookkeeping, cost accounting, processing all accounting data, and to accounts receivable and accounts payable. • Prepared and managed the company’s finances as well as account reconciliation. • Maintained general ledgers, job costing, transferring of funds from one account to another, and handled all cash disbursements and paying the vendors in a timely manner. • Resolved a wide range of customer service and vendor related problems. • Controlled inventory from ordering supplies and merchandise to setting prices. EXPERIENCE: BRANCH OPERATIONS MANAGER. AirNet Systems, Teterboro, NJ (Dec. 1992-Mar. 2001) Influential Operations professional with comprehensive experience in cost analysis, client relationship management, accounting, and general daily operations. Strengths also included productivity resolution, employee counseling, time management and vendor relations. • Prepared company budget for the branch office. Worked on job costing, P&L statements, cost accounting and monthly accounting reports. • Restructured two other branch offices-New York and Connecticut-with new administration, personnel, branch managers, and also implemented new policies and procedures. • Responsible for the performance and overall productivity of my Operations Manager, Accounting Manager, Payroll Manager, Sales Manager and Office/Customer Service Manager. • Reviewed cost-reduction methods in order to meet quarterly budgets. Made necessary adjustments if needed to increase overall efficiency. • Evaluated all employees and managers, assured compliance of exceptional customer satisfaction. • Influenced the direction of others through compliments and praise. Provided guidance when needed, and gentle criticism if necessary. Staff members were strongly motivated to work in this kind of environment. • Delegated tasks to other managers. Project completion was always based on individual or team knowledge of appropriate objectives. Assisted in setting up the best strategy in managing projects. • Established an open-door policy for all employees and managers. Personal and/or work-related issues were resolved as direct results of personal intervention. EDUCATION: Rutgers Newark University, School of Management – Bachelor of Science in Finance – 2001 Montclair State University – Associate in Accounting – 1995 DeVry Institute of Technology – Associate in Electrical Engineering – 1988 CERTIFICATION: Completed training in the Code of Federal Regulations 49 and IATA - 2005 References available upon request. Willing to travel
Experience:
10+ years
Salary:
over $80,000
John Murcer
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