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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 2/1/11: Location: Houston, TX Seeking: Dispatcher Mary I. Walls PO Box 2894 Alvin,Tx 77512 Ph# 281-726-0954 E-mail: beenchie@hotmail.com Objective To continuously learn how to best serve the customer and the company in an ever-changing global world. Skills --Substantially changed claims process to save company money (average $150,000 per year) by suggesting contractual changes to safeguard assets in response to claims and COD’s; HELPED KEEP COMPANY OUT OF BANKRUPTCY by exceptional customer service skills and dispatch;Heavy oilpatch experience; flatbed, van, container and direct discharge experienced;scheduled supply logistics; assisted area manager & city manager ; proactive problem solving and complaint resolution; supervised, managed & interacted with approximately 100 employees; maintained current client data; processed and evaluated claims; processed and remitted COD’s; provided POD’s upon request; provided customer on-time and OS&D reports to customers; interacted professionally with all levels of management and sales staff; heavy phones; employee training, employee evaluations; scheduling; normal office skills including Windows 98,2000 & XP; Word; Excel, PowerTrac, DataTrac,DI, Bossa Nova;Profit Tools.multiple dispatch programs; customer/employee seminars to strengthen skills, multiple customer commendations including 90% customer satisfaction ratings; 2 Employee of the Month commendations for 3 companies; HazMat certification. Monitored driver DOT/ safety compliance. References available upon request EMPLOYMENT · Century Express/Evans/Greatwide Dallas Mavis· Lead Dispatcher· Indirect sales/customer growth· Order entry/driver settlements· Core Trucking· Customer service co ordinator for dispatch; back up for dispatch· Order entry and primary customer contact for all work· Called to procure job orders from existing and potential customers.· Provided ontime requests for customers via phone or email as well as rate quotes.· ARL,INC ( Formerly MCC Transport)· Dispatcher; customer service· Order Entry for billing/driver pay; provided customer rate quotes· Per Diem contact for corporate· Cargoways Logistics· Lead dispatcher and briefly Trucking Manager; Customer service· Tracked per diem, billable & driver error; reconciled driver pay; provided rate quotes· Flat, container, van , break bulk, direct discharge, palletized/non palletized moves, project moves, broker loads· Velocity Express· Lead customer service representative Houston Scheduled/Distribution group· Multiple customer on-time/performance reports,Claims/COD’S/POD’s· S Tx Area liason for area manager & city manager for Sched/Dist. Group· Dispatcher for 4 years & scheduled supply logistics· Professional Telemessaging Heavy oilpatch experience· Senior operations/dispatch &Maintain current client files,checked equipment performance· King County Medical Communications Center, Inc Seattle, Wash· Assistant Operations Manager, Senior Supervisor Heavy customer contacts, managed approximately 40 employees;work/break schedules, heavy multi tasking; system maintenance . Experience: 10+ years Salary: $32,000-55,000 Mary Walls Please Log In to view their contact info   edit resume