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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 9/15/10: Location: DFW, TX Seeking: CSR/Dispatch ILANA V PENDELL 1760 EDGEFIELD DR APT 2020 GARLAND, TX 75040 Mobile:(214) 229-1836 email: ilana.pendell@yahoo.com Career Objectives: Currently seeking full-time employment in a dispatch/customer service position where I can use and expand upon my experience and skills. Summary of Qualifications: 8 years experience in customer support, scheduling, and dispatching for intermodal transportation industry. Excellent customer service and office skills. Work History: Jan 2010-Current Southern Style Marketing- Dallas, Texas CSR Perform telemarketing services for roofing companies across the united states in storm hit areas to provide roofing leads. Responsibilites include outbound telemarketing, appointment setting and lead generation. Apr 2009 - Jun 2009 ARL Network - Garland, Texas Temporary Driver Safety and Compliance Coordinator Screen, hire and train new drivers Insure compliance and safety regulations are followed by keeping all drivers up-to-date regarding truck maintenance requirements, plates, inspections, physical exams, etc Assist in payroll procedures, dispatch and performed successful sales calls bringing on new customers Sep 2005 - Jan 2009 Nobis Logistics - Richardson, Texas Logistics Analyst 2005-Present CSR-Operations/THIRD PARTY LOGISITICS Managed customer service tasks for major accounts. Collected performance times and accessorial charges, analyzed performance against customer requirements and guidelines to insure timely and correct payment on each shipment performed by our company. Schedule shipping/receiving appointments, trace carrier movement, and resolve in-transit issues due to OS&D, late arrivals Negotiating rates with carriers to meet customer bid rates on existing contracts. Jan 2003 - Jun 2004 NYK LOGISTICS-GST DIVISION - Garland, Texas DISPATCHER 2003-2004 Dispatch/NYK LOGISTICS/GST DIVISION Tracked and analyzed every intermodal move within my specific accounts, to anticipate or correct problems in rail transit and maximize usage of in- and out-bound containers. Achieved 95% on-time pickup and delivery performance for freight within my cradle-to-grave account responsibilities. Reserved and identified drayage companies and equipment required for freight delivery, including the complete accessorial procedures for intermodal moves. Built and updated transportation quotes at customer request, and monitored costs to maximize profit. Coordinated projects with rail lines and trucking companies for cost-effective moves. Jan 01 2001 - Jan 24 2003 INFINITY INTERMODAL - North Richland Hills, Texas Dray Auditor / Equipment Maintenance Analyst 2001-2003 Drayage Auditor/Equipment Maintenance Analyst/INFINITY INTERMODAL Audited and paid drayage invoices. Researched damaged equipment claims to determine liability. Handled billing inquiries, license registration inquiries, and trucker roadside assistance requests. Built and maintained spreadsheets, databases, charts, and graphs to track financial goals set by BNSF RR. Cross-trained in multiple departments and earned several promotions for customer service achievement. Education Jan 1998 - Jan 1999 CENTRAL TEXAS COLLEGE - Killeen, Texas Education Level: 1 year college, technical or vocational school Major: COMPUTER SCIENCE GPA: 3.5 Total Hours: 32.0 Graduated: Yes Training March 2004 JJ KELLER ONLINE INSTITUTE DOT HAZMAT GENERAL AWARENESS-NEW SECURITY UPDATES ADVANCED ONLINE INSTITUTE HAZMAT CERTIFIED Status: Completed References JASON PILGRIM BRANCH MANAGER NYK LOGISTICS (972) 882-2707 jason.pilgrim@na.nyklogistics.com Hank Readdy Terminal Manager ARL Network (817) 681-1426 hreaddy@att.net Bonnie MacEslin Vice President Nobis Logistics (214) 446-2410 bonnie.maceslin@gonobis.com Experience: 5-9 years Salary: $28,000-38,000 Ilana Victoria Pendell Please Log In to view their contact info   edit resume