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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 2/2/11: Location: Chicago, IL Seeking: Recruiter, Equipment Manager, Operations Superviso COREY T. WOLFE 708.215.0221 3151 Bernice Road #2-Lansing, IL 60438 ctwaccount@yahoo.com TRANSPORTATION/LOGISTICS SPECIALIST Operations ~ Account Management ~ Human Resources ~ Safety PROFILE ? Offering numerous years of industry experience in positions ranging from Traffic Supervisor to Transportation Dispatcher/Dispatcher Supervisor. ? Excel in defining, developing and implementing strategies to maximize use of resources, control costs, meet critical deadlines, deliver superior customer service, and boost bottom line profits. ? Effectively recruit, train, schedule, evaluate, and oversee staff as well as coordinate/manage contractors. ? Experienced in overseeing equipment allocation, inspection and maintenance for optimal performance. ? Well-versed in regulatory/safety standards, with experience including transport of bulk/HazMat commodities. ? Proficient in managing complex logs/records and related documentation and databases; experienced in computerized/automated environments. ? Committed to delivering world-class customer service; adept in troubleshooting issues for prompt resolution. ? Solid business/administrative background spanning budgeting, performance analysis, strategic planning, contract negotiations, budgeting, accounting, payroll, HR, inventory control, risk assessment, sales/ marketing/business development, and management reporting. ? Driven leader and collaborative team player who effectively steers and supports key stakeholders to maximize productivity, efficiency and quality of operations. CAREER PATH TRIMAC TRANSPORTATION – Traffic Supervisor 2009 – Present • Strategically coordinate daily scheduling and dispatching of internal and independent contracted resources/drivers and related equipment to meet critical customer requirements, with focus on optimizing payload and utility while ensuring optimal safety to maximize bottom-line profitability. • Actively interface with drivers to provide instructions and address/resolve issues as well as monitor for safety, proficiency and productivity, with emphasis on compliance with company standards, policies and procedures as well as regulatory guidelines. • Oversee equipment servicing and inspections through coordination with shop personnel. • Maintain detailed order/trip records via FSS, audit for compliance and completed daily invoicing/driver pay. • Additionally employ FSS to record service failure reports and brief management/key stakeholders on issues to promptly address and resolve customer servicing problems. 7-ELEVEN – Store Manager 2007 - 2009 • Built dynamic sales team through effective recruiting, training, motivation, and career path development. • Managed all aspects of daily operations and HRM, ensuring cost controls for maximum profitability. • Full responsibility for developing and executing the merchandising and promotional plans. • Analyzed performance and sales trends, and prepared daily and weekly sales reports for corporate. HUB GROUP – Transportation Dispatcher 2006 - 2007 • Communicated with customers to understand their requirement on a daily, weekly and holistic basis to effectively manage their transportation. • Worked with other Hub offices to manage loads and utilize capacity to exceed customer expectations. • Negotiated rates with carrier to achieve acceptable or above margin percentage levels. • Assist in tracking and tracing of each individual shipment. • Participated in daily operational meetings to identify and communicate customer needs to team members. • Developed long term strategies with carriers to identify their capacity needs on a regular basis and match those needs with consistent opportunities in conjunction with Carrier Development. • Provided transportation solutions for customers to create increased levels of service combined with cost effective results. Page 1 of 2 Corey T. Wolfe Page 2 of 2 GENERAL MOTORS (Aerotek) – District Service Manager 2005 - 2006 • Facilitated quality service, loyal customer base growth, and warranty service cost containment for increased profitability for the GM Illinois territory. • Built collaborative, dynamic relationships with dealers and Service Managers to help dealers grow their businesses and contain costs of warranty claims. • Monitored dealerships and utilized GMWA reporting and trend analysis tools to identify dealerships with excessive monthly warranty expenses. • Provided consultation and advice on customer service issues, employing Dealer Pulse CSI matrices and other GM assessment tools, and productively resolved all claim related issues in a timely manner. • Contributed to overall dealership professionalism by assisting dealers and Service Managers with employee career development plans as well as ongoing training initiatives. • Tracked, assessed and ensured all Service Technicians completed required training and certifications. • Monitored and assessed Service Technicians to ensure compliance with GM policies and procedures applicable to warranty cost containment and client satisfaction goals. GLOBAL WIRELESS SOLUTIONS – Data Analyst 2001-2005 • Rapidly promoted from Cellular Technician to gather and analyze data as well as prepared analytical/statistical reports; authored and implemented performance improvement initiatives. • Oversaw, coordinated and acted as liaison with the Engineering teams and Project Managers over the project life cycle, including assigning tasks, assisting Project Managers with implementation, quality assurance and testing, and ensuring timely documentation and reporting. • Participated on 2 main projects including analysis of wireless propagation and switches data for network optimization, and analysis of the wireless voice GPRS network using post processing computer software. • Point of authority for all change management activities including approval authority and communication of changes to the proper managers and engineers. MASON DIXON LINES – Dispatch Supervisor 1999-2001 • Directed logistics of JIT freight/cargo and a fleet of 20 power units with the assistance of 5 team members. • Responsible for contact negotiation, dispatch, logistics, team HRM, compliance, business plan, and oversight of all customer shipments via railway and truck lines. • Realized a substantial boost to profitability by renegotiating contracts for up to 30% in volume discounts with major shippers. • Cultivated superior customer relationships by developing customer-specific business plans involving shipping logistics, as well as handling escalated customer service issues. EDUCATION Bachelor of Science in Business Management, Hampton University-Hampton VA; 1997 TECHNICAL SKILLS • Accounting and management software • FSS data management • Report generation and Spreadsheet development • Research and Internet proficiencies • VANTIVE (technical assistance application) • Claims processing • FACTS based business growth application • GM analysis and reporting tools including: GMWA, DCM, Dealer Pulse (CSI), GMVIS, ROS, SCT Experience: 4-6 years Salary: $50-60,000 Corey Wolfe Please Log In to view their contact info   edit resume