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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 10/17/09: Location: SW Suburbs, Chicago, IL Seeking: Intermodal Dispatcher/Equipment Control/Cust Serv 2005-2009 Pacer Stacktrain (Pacer, Inc.) Oak Brook, IL (Customer Service/Per Diem Collections Spec./Equipment Control Specialist) • Resolve any issue that a customer has (ex: storage, misroute, reservations, etc….) • Trace all dormant units sitting in Notify status @ rails. • Inform customers of cutoffs at rails and termination depots. • Contact all railroads on daily basis for current track conditions and delays. • Determine Per Diem according to exception agreements and standard agreement. • Complete and bill all customers Per Diem billing on weekly basis. • Assist customers with web access and common usage via web/telephone conference. • Creating daily and weekly reports on Exel and Access. • Determine where equipment deficits will affect daily operations in the Pacer Network. • Arrange for equipment to be dispatched to problem areas that are in need of equipment. • Work with M&R vendors to ensure repairs. • Investigate/Resolve any missing equipment issues. • Meet with operation managers and discuss possible resolutions to everyday issues. • Field many customer calls on the daily basis and coordinate resolutions. 2003-2005 Hub Group, Inc. Downers Grove, IL (Intermodal Coordinator • Responsible for tracing all loads in transit. • Responsible for 33 customers (ex: Wickes, Ace Hardware, Sears, Sanyo, Sony, etc…). • Coordinate both pick up and delivery of freight between drays and customers. • Confirm customs clearance with rail. • Identify and solve any and all problems. • Obtain and/or reserve containers (20’-53’, domestic and steam ship) or trailers (45’-53’) upon customers request. • Establish a good relationship with all customers. • Contact Drayage companies and dispatch with rail equipment to correct locations for pick and delivery. • Obtain all information of rail transit schedules and locations. • Confirm and complete accessorials on daily basis. • Advise all coworkers involved of customer’s charges. • Acquire proper SPQ (Tariff quotes) from pricing department for customer lanes. • Worked as an on site rep at RR Donnelley. 2001-2003 Logistics Resource Inc. (L.R.I.) Bolingbrook, IL (Shipping/Receiving Specialist) • Responsible for releasing and reconcile manifests that are to be delivered that day. • Responsible for checking in and out semi-trucks that are picking up freight that day. • Handle all dispatches issues that may arise. • Daily communication and customer service provided for internal and external customers. • Responsible for freight management. • Responsible for rail car freight. • Responsible for dispatching trucks and rail cars. • Handles multi million dollars of freight on a daily basis. 1995-Present Four Lakes Village (seasonal) Lisle, IL (Lead Professional Snowboarder Instructor) • Responsible for teaching people of all ages how to snowboard. • Explain about the binding, boots, leash, and maintenance to the snowboard. • Responsible for teaching the safety tips on how to avoid possible dangers. • Coordinated snowboard school for new and apprentice snowboard instructors Computer Experience: Experienced in Microsoft Word, Excel, and Microsoft Mail, Microsoft FrontPage 2000, AS400, 10-key (touch), SAP, Lotus Notes, Outlook Express. References available upon request Experience: 5-9 years Salary: $33,000 - 43,000 Jason Spring Please Log In to view their contact info   edit resume