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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 1/26/09: Location: Jacksonville, FL Seeking: dispatcher, transportation coordinator TINA DICRISPINO TANKERSLEY 1246 McGirts Creek Dr E • Jacksonville, FL 32221 • Home: (904) 378-9239 • Cell: (985) 960-3361 • wayne.tankersley@comcast.net SUMMARY OF QUALIFICATIONS Upbeat and personable Dispatcher/Clerk with more than 20 years of experience in medical and transportation industries, strong customer service skills, and remarkable attention to detail. • Offers experience handling both domestic and international shipping dispatch as well as performing accounting functions including billing and accounts receivable. • Strives to minimize inefficiencies and improve office morale, productivity, and efficiency. • Provides exceptional customer service, treating each person as highly valued customer; demonstrates dedication to helping others and stresses value of professionalism as company representative. • Skilled in use of Word, Excel, Profit Tools, PC*MILER, Tritan, and Outlook; learns new systems and procedures quickly. PROFESSIONAL EXPERIENCE NorthShore Regional Medical Center, LLC., Slidell, Louisiana 2007-2008 Patient Account Representative • Gained experience in understanding and meeting patients’ needs; collaborated with medical director to improve customer service and professionalism among front desk staff. • Registered patients for inpatient and outpatient procedures and emergency visits; obtained insurance information, initiated pre-certifications, and collected copayments, deductibles, coinsurances, and deposits. • Handled phone reception duties and resolved patient complaints in timely and professional manner. • Interacted effectively with medical staff and numerous hospital departments, working daily with EMTs, police, and other emergency personnel. Exel Transportation/Northshore Transportation, Slidell, Louisiana 2001-2007 Dispatcher • Distributed work among over-the-road and intermodal drivers; considered company’s and client’s benefit, weighing profit of specific transaction against time constraints when scheduling work. • Interfaced with steamship lines including Maersk, Hyundai, Hanjin, Evergreen, and OOCL, obtaining equipment for and tracking domestic shipments. • Trained new dispatchers in phone conduct with customers and drivers. • Worked with national client base, setting rates for rail movements to varied locations; ranked among one of top salespeople for eliciting additional business from existing customers. • Facilitated smooth operations for drivers by ensuring equipment and containers were prepared for use. • Handled time sheets for 18 drivers, collections for truck vendors, and invoicing for estimated 100 customers per month. Gulf Coast Intermodal, New Orleans, Louisiana 1998-2000 Dispatcher/Receptionist • Collected customer orders by phone and fax, input information, and dispatched among fleet of 20 trucks. • Processed time sheets for six local drivers and assisted in paperwork for over-the-road drivers, including details of mileage, rate, and nature and amount of cargo. Bridge Terminal Transport, New Orleans, Louisiana 1997-1998 Dispatcher • Handled intermodal trucking operation for Maersk, supplying equipment for transportation department and ensuring availability of equipment at Sealand facility in New Orleans. • Dispatched trucks and supplied Maersk containers for Dow Chemical account. TINA DICRISPINO TANKERSLEY Page 2 Maersk Line, New Orleans, Louisiana 1987-1997 Coder/Dispatcher • Coordinated dispatch of import cargo to various railroads and client facilities; maintained invoicing and intermodal dispatch sheets and assisted with customer service. • Worked with local trucking company dispatchers to aid them in obtaining adequate equipment; booked customer cargo to shipment vessels. • Assisted in creating loading plans for vessels and coordinating loading of containers in proper hatches, based on specific requirements of that vessel’s ports-of-call. • Worked in maintenance and repair department, coding and pricing invoices for repair work completed at terminal locations. Previous employment history upon request EDUCATION Coursework, University of New Orleans, New Orleans, Louisiana Diploma, Academy of Holy Angels High School, New Orleans, Louisiana AWARDS Best Dispatcher, Bridge Terminal Transport Experience: 20+ years Salary: $25-40,000 Tina Tankersley Please Log In to view their contact info   edit resume