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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 3/29/25: Location: Lakeland, FL Seeking: Customer Experience Specialist The most relevant expertise is my employment at a high end furniture store called Risa's Interiors(been in magazines and awarded 'Best in Destin' for several years during my employment in the warehouse, then promoted to Claims Department Manager and Assistant to the Accounting Department. Heather Covington +1(863) 624-9254 hcb72pro@gmail.com Haines City, FL 33844 Summary Experienced Administrative Assistant offering over ten years in administration. Seeking employment in a challenging, but exciting role either remotely or locally. Proven analytical skills with exceptional talent for building long-lasting relationships with customers, vendors, and staff. Supportive and focused team player with a proactive approach and strong attention to detail. Very passionate about work, as well as adaptable and flexible. Work experience DevOps Consultant (Temp Position) Bedrock Automation Incorporated - Fort Walton Beach, FL | August 2020 to November 2020 Became familiar with technologies that enable CI/CD, automation, monitoring, and global team collaboration while practicing testing, debugging, configuring, and troubleshooting servers, networks, and infrastructures. Studied and utilized various programming languages, (scalable and agile) frameworks, platforms, and cloud services. Administrative/Marketing Assistant Moya & Brown Investments - Holt, FL | March 2016 to July 2020 Assisted the owner with logistics for sponsorships, venues, and marketing events. Researched customer behavior and trends to enhance event engagement and profitability. Managed scheduling, calendars, errands, and on-site event support. Claims Department Manager Risa's Interiors - Miramar Beach, FL | September 2015 to February 2017 Promoted to Claims Department Manager from Manager’s Assistant. Oversaw claim initiation, monitoring, and delegation for follow-ups and investigations. Supported sales efforts, contributing to the store’s three-year “Best in Destin” recognition. Administrative Assistant Triton Boats - Ashland City, TN | August 2012 to June 2014 Managed boat distribution, marketing, and sales operations. Oversaw office and manufacturing inventory, correspondence, and documentation. Organized and coded due diligence documentation for contracts and orders, ensuring boats met specifications and adjusting processes as needed. Nursing Supervisor The Villas of Gulf Breeze - Gulf Breeze, FL | February 2006 to November 2008 Managed administration and clinical operations for a 101-bed assisted living facility with a secured Alzheimer's unit, ensuring continuity of care through cross-department coordination. Maintained medication administration records (MARs), monitored facility operations, made patient and staff decisions, and provided support across all levels of care. Registered Behavior Technician (RBT) Lakeview Center - Pensacola, FL | November 2004 to February 2006 Documented activities and behaviors of mentally and physically handicapped clients through state contracted on-site services. Served as a liaison between the psychology team, clients, parents, and teachers to enhance independence and quality of life. Developed activity plans and instructional materials to support treatment and referred clients to community resources as needed. Education Bachelor of Science | Phi Theta Kappa Interdisciplinary Studies Information Technology - Cybersecurity Keiser University - Lakeland, FL | January 2022 to Present Associate of Arts | Academic Honors in Liberal Arts & Sciences Pensacola State College - Pensacola, FL | January 2000 to May 2002 https://www.linkedin.com/in/heather-covington The most relevant expertise is my employment at a high end furniture store called Risa's Interiors(been in magazines and awarded 'Best in Destin' for several years during my employment in the warehouse, then promoted to Claims Department Manager and Assistant to the Accounting Department. Experience: 10+ years Salary: $40-55,000 Heather Covington Please Log In to view their contact info   edit resume