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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 1/14/25: Location: remote Seeking: freight broker agent SKILLS • Price quoting• Contract Management• Account management• Shipment tracking• Transportation management systems Shipping documents preparation• Pickup arrangements• Driver Communications• Trucking Dispatching• Fleet Operations• Dispatcher Monitoring• Cargo and Freight• Sales Professional• EDUCATION South University Columbia Associate of Science: Medical Assisting & Healthcare Management Dean's List- 2001-2004• Ranked in Top 5% of class• • Study Abroad: Free Medical Clinic in Columbia, SC GPA: 3.8 GPA• Spring Valley High School Columbia, SC• 06/2004 High School Diploma WORK HISTORY Lioness Logistics LLC - Head Freight Broker Columbia, SC• 01/2021 - Current Coordinated insurance coverage for goods and packages• Tracked shipments and trucks out on deliveries• Verified and noted count and condition of cargo received• Monitored market and negotiated rates based on trends• Planned routes for various shipments according to special events, customer needs and weather Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients Operated computer systems to track shipments to improve efficiency and accuracy Communicated with drivers and dispatch to coordinate delivery schedules Handled incoming calls and emails from customers regarding issues with deliveries Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency Worked closely with customers to effectively resolve issues and complaints Created delivery routes and optimized plans for traffic, road conditions, and other factors Coordinated dispatching of Number drivers to accomplish daily delivery requirements Delivered exceptional customer service to individuals contacting company's call center for support and assistance Checked that each scheduled route was appropriately covered by delivery drivers Monitored and tracked status of shipments in transit to confirm• on-time delivery Spectrum - Senior Sales Associate West Columbia, SC• 08/2011 - 01/2021 Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques Trained, coached, and mentored new sales associates for maximum performance Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues Met or exceeded sales objectives on consistent basis to drive company growth Generated sales leads and cold called potential customers• Kept detailed track of sales and customer information in company system Provided exceptional customer service to foster client loyalty and satisfaction Answered customer questions about products and services, helped locate merchandise, and promoted key items Developed sales plans to increase market share, customer base and revenue Participated in store meetings and product training sessions to understand and sell items Assisted in development of monthly sales goals to motivate team and drive business objectives Grew sales and boosted profits, applying proactive management strategies and enhancing sales training Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers Greeted customers and provided product advice to increase sales• Executive Transportation - Driver Columbia, SC• 04/2006 - 08/2012 Followed all relevant traffic laws and safety regulations• Analyzed customer delivery needs and developed tailored delivery solutions Coordinated driver dispatch to accomplish daily delivery requirements Coordinated closely with other departments to facilitate smooth delivery operations Provided training and guidance to new dispatchers• Oversaw and enforced compliance with all safety regulations and DOT regulations Scheduled and organized delivery routes• Monitored flow of paperwork and directed information to appropriate departments Assisted in resolving customer complaints and grievances• Utilized dispatch software to enter customer orders, deliveries and receipts Coordinated with drivers to facilitate efficient delivery routes and timely deliveries Tracked and monitored vehicle performance and maintenance• Scheduled deliveries and pickups according to customer needs• Answered phone calls and responded to customer emails• ADDITIONAL INFORMATION DAT load board sufficient, TMS back office Experience: 1-3 years Salary: $55-80,000 nicole williams Please Log In to view their contact info   edit resume