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About JobMatch
Resume Posting:
Available 7/16/21:
Location:
memphis, TN
Seeking:
Customer Service Manager
Karman Davis 3560 Corsica Drive, Horn Lake, MS 38637 |901-590-8553 | karmanadavis2003@gmail.com Education : JANUARY 2015 | PROPERTY, CASUALTY, LIFE AND HEALTH LICENSE Qualifications: • Proficient in Microsoft Office, Word, Excel, Outlook and PowerPoint. • Experienced in Leadership roles with increasing levels of responsibilities. • Excellent interpretational skills with the ability to establish working relationships with various levels of management within the organization. • Knowledge of business management principles involving coordination of people and resources. Experience AMERICAN FINANCIAL- MEMPHIS, TN | 11/19- CURRENT SERVICE LIAISON MANAGER • Manage day to day activities within the department including setting performance goals and metrics. • Perform a full range of leadership responsibilities that include recruitment, training and development, performance management and time keeping. • Act as a primary contact for customer issues that are complex and require escalation. • Conduct call monitoring for quality assurance, customer service, and training purposes. • Monitor, review and analyze reporting metrics. • Ensure service liaison specialists are regularly and routinely following up with customers. DIRECT INSURANCE- MEMPHIS, TN | 11/2015 TO 11/2019 AREA SALES MANAGER- DISTRICT OF WEST TENNESSEE • Adopt National General Insurance values in personal work behaviors, decision making, contributions and interpretational interactions. • Coach and Develop store managers by supervising managerial responsibilities while providing advice and direction to ensure a cohesive approach to leadership and guidance. • Monitor and track team productivity against metrics to measure success and provide leaders with actionable information. • Facilitate new hire training to introduce new store managers to business policies, procedures and products at Direct Learning to include office operations, systems, underwriting rules, DOI regulations, and various company policies and procedures. • Observe Agent work product and provide documented feedback directly to the individual and their management team. • Work closely with the District Sales Manager to identify learning and development needs of each store location. RED LOBSTER- SOUTHAVEN, MS | 9/2010 TO 1/2015 ASSISTANT RESTAURANT MANAGER • Create a fun and safe work environment for team members while driving sales and guest satisfaction. • Manage hourly employees, including conducting performance evaluations, training, coaching and discipline. • Understand, manage and practice safe food handling procedures. • Enforce appropriate security measures at the restaurant so the safety of our employees and guest are always maintained. • Supervise and oversee the production and preparation of food in a manner consistent with established recipes and procedures. • Manage food, supplies and liquor costs by conducting weekly inventory. FIRST HORIZON HOME LOANS- MEMPHIS, TN | 3/2011 TO 12/2014 MORTGAGE LOAN PROCESSOR • Ensure a high level of customer service for both the internal and external customers. • Review initial loan approval and work with the borrower to gather appropriate documentation. • Collect all required documents for the loan package. • Create a loan submission package for the underwriting department. • Satisfy all conditions when received from the underwriting. • Ensure approvals fall within established lending guidelines. • Handle exception items along with daily and monthly reports.
Experience:
5-9 years
Salary:
$55-80,000
Karman Davis
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