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About JobMatch
Resume Posting:
Available 3/3/21:
Location:
Slidell, LA, LA
Seeking:
Logistics Coordinator
Charles J Spano Jr 2969 Camellia Dr Slidell, LA. 70458 spanoc68@gmail.com 985-201-9116 Summary Hardworking and reliable Logistics Coordinator/Dispatcher with strong ability in communications and sales. Offering phone skills, customer service and team building. Highly organized, proactive and punctual with team-oriented mentality. Skills Experience Logistics Coordinator | 10/2014 to 01/2021 Fryoux Tankerman Service - NORCO, LA Accountable and responsible for coordinating the flow of information between the customers, Manager of Operations, Supervisors, and Barge Tankerman., Manage and disseminate the flow of information to and from operations and support staff. Processing request for Tankerman Services., via phone calls, faxes, e-mails. Maintain current updates on logistics of manpower and customer requests. Process and coordinate the flow of information between Operations Manager and Field Supervisors., Forward completed tasks for Duty Call Supervisor approval. Have a clear understanding of the geographic locations of facilities, docks and terminals where FTS tankerman may be working. Monitor the schedule board and predict completion of work. Interact with customer Logistics Supervisors, Dispatchers/Logistics, Boat Captains, Dock personnel and Terminal Managers., Communicate and coordinate the allocation of manpower with the Duty Call Supervisor. Coordinate the logistics of the Tankerman., Create tasks and assign the qualified tankerman. Electronically activate the Employee portal. Proofread and review information received from the Employee portal. Proofread the requests and assign tasks using programs, templates, websites, emails simultaneously. Possess the ability to effectively communicate. Worked with Dell PC with 4 monitors for use of several programs including software from Windows 10, Microsoft Office and Microsoft Teams and different virus/spyware protection software. Monitor emails to and from the dispatcher and advising supervisor or management when needed during daily off hours and off days. Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records. Relayed information between drivers and recipients, including ETA and potential delays. Achieved less than 20% mobilization issues in processing and mobilization of over 70 active duty tankermen members. Conducted research on logistics operations, including literature reviews, interviews and site visits. Coordinated with freight forwarders to expedite international shipments. Read and interpreted schematics, work orders and reports to identify needed materials and understand instructions. Cultivated carrier relations and tracked financials to ensure optimum performance. Considered work projections and company targets when forecasting manpower requirements. Dispatch Supervisor | 03/2012 to 09/2014 Airport Shuttle Inc - New Orleans, LA Dispatch and route drivers to various hotels for transportation to airport. Train and develop new employees in classroom setting. Take reservations and assign drivers and vehicles. Answer phones. Communicate with driver through phone and 2-way radio while they are dispatched. Mentored, trained and managed team of 75 employees and offered insight and direction, helping boost overall performance. Reviewed scope of each project to estimate number of man-hours required. Monitored attendance and productivity for employees by maintaining accurate and updated records. Answered customer requests with information about product availability, shipping information and status updates. Maintained current knowledge of all personnel in field and all completed deliveries or delays. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. Scheduled and dispatched over 150 daily roadside assistance calls based on caller locations and available employees. Alerted drivers of road and weather hazards in real time to accomplish 130 days without driver accidents. Tracked all changes in computer system to keep records current and accurate. Kept detailed and updated records of calls in physical and electronic databases. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs. Reported delays, accidents or other traffic and transportation situations. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Accurately and efficiently responded to over 150 daily requests. Oversaw investigation and resolution of customer and vendor issues. Managed daily delivery and work schedules to maximize coverage. Dispatcher/Counter Sales | 03/2011 to 03/2012 Bryan Chevrolet - Metairie, LA Assign and routed drivers for delivery of parts to various locations throughout the Greater New Orleans area, Including parts of Ms. I also filled orders as needed for the drivers, maintain radio contact with drivers, answer phones, counter sales, shipping via Fed-Ex, UPS, OHL, Receiving freight. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked. Reordered stock to replenish inventory without interruption to production Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations. Received orders via phone, mail, fax and internet daily. Demonstrated great teamwork skills with staff members involved in production and transport. Identified safety hazards and notified management to determine proper resolution of issues. Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Examined packages and goods for damage and notified vendors of specific issues requiring replacement. Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment. Verified received goods by comparing with purchase orders. Maintained business operations by communicating with coworkers and managers. General Manager | 01/2009 to 11/2011 Fantasee Cabaret - Gretna, LA Management, promotions, hire and train staff, security, loss prevention, supervise door staff, customer service, cash receipts, inventory of bar items, placed orders as needed, tend bar, make schedules. Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system. Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations. Managed shrink processes and inventory levels for corrective action planning to save costs. Enhanced operational performance by developing effective business strategies, systems and procedures. Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale. Built and maintained loyal, long-term customer relationships through effective account management. Delivered exceptional client experiences through hands-on leadership of associates and managers. Directed successful turnaround by eliminating over $12000 in debt within one quarter. Dispatcher | 01/2010 to 05/2010 Limousine Livery - New Orleans, La Dispatch and route drivers to various stops and pick-ups around the city of New Orleans and surrounding cities. Train and develop new employees in classroom setting Take reservations and assign drivers and vehicles. Answer phones. Communicate with driver through phone and 2-way radio while they are dispatched. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. Maintained current knowledge of all personnel in field and all completed deliveries or delays. Answered customer requests with information about product availability, shipping information and status updates. Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards. Tracked all changes in computer system to keep records current and accurate. Supervised driver dispatching, route planning and vehicle tracking for over 50 Limo drivers. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Scheduled and dispatched over 100 daily roadside assistance calls based on caller locations and available employees. Oversaw investigation and resolution of customer and vendor issues. Kept detailed and updated records of calls in physical and electronic databases. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs. Reported delays, accidents or other traffic and transportation situations. Managed daily delivery and work schedules to maximize coverage. Accurately and efficiently responded to over 100 daily requests. Dispatcher | 03/2008 to 12/2008 Hanson Pipe & Pre-Cast - New Orleans, LA. Dispatching and coordinating shipment of product throughout Southern Louisiana contacting customers, inside sales, routing drivers to deliveries, coordinating back-hauls, coordinating and working with outside trucking companies to ensure deliveries, assisted Quality Assurance Manager when needed, receive supplies. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. Maintained current knowledge of all personnel in field and all completed deliveries or delays. Answered customer requests with information about product availability, shipping information and status updates. Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards. Tracked all changes in computer system to keep records current and accurate. Supervised driver dispatching, route planning and vehicle tracking for over 25 truck drivers. Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Scheduled and dispatched over 50 daily roadside assistance calls based on caller locations and available employees. Oversaw investigation and resolution of customer and vendor issues. Kept detailed and updated records of calls in physical and electronic databases. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs. Reported delays, accidents or other traffic and transportation situations. Managed daily delivery and work schedules to maximize coverage. Accurately and efficiently responded to over 75 daily requests. Delivered concrete culverts to customer locations on time. Auto Sales | 03/2006 to 03/2008 Ford Lincoln Mercury Nissan of Slidell - Slidell, LA. Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process. Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service. Explained options and add-ons to increase customer knowledge and enhance profits per sale. Provided quotes and financing options to customers by understanding financial status and interest rates. Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles. Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals. Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles. Asked prospective customers open-ended questions to identify needs and desires for next auto purchase. Offered customers with updated information on latest models, features and accessories by regularly attending sales training. Called and emailed leads to update on desired inventory, maintain interest and enhance sales. Maintained current store, product and promotional knowledge to drive consistent sales. Worked with off-site locations to find desired items for customers. Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures. Adhered to all standards of quality and service as well as regulatory requirements. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Evaluated vehicles before final pickup to check for damage and completed delivery tasks. Gave detailed information regarding operation of standard and optional vehicle features. Transportation Clerk/Dispatcher | 05/2001 to 02/2006 Wal-Mart Dist. Center #6057 - Robert, LA Dispatch and route drivers to stores throughout Louisiana, Mississippi, Alabama, Florida, and Texas process all outbound trucks, ensure proper loading of trailers, invoice trailer loads for distribution to stores, and process inbound L.0.S. of freight. Using Microsoft word, excel ten key touches as needed, arrange, and coordinate back-haul loads, assisted QC as needed, operate forklift as needed receive freight and count items. Maintained updated knowledge of traffic challenges and weather changes to assist drivers. Relayed information between drivers and recipients, including ETA and potential delays. Generated necessary paperwork for drivers, including invoices and bills of lading. Tracked shipments and recorded updates in company database. Communicated with recipients to estimate delivery time and confirm receipt. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Kept team on track by assigning and supervising their activities and giving constructive feedback. Shipping Manager/Dispatcher | 10/1998 to 08/2000 Print Mailers Inc - Houston, TX Dispatch drivers on stops throughout S.E. Texas ensure proper delivery of freight, general warehouse duties including light maintenance, train and develop new employees, darkroom assistant, inventory, ordered supplies, truck driver assistant, graphic arts, photo shop tech, operate ink jet machine, process all trucks inbound and outbound, in charge of quality assurance. Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies. Compared shipment contents with paperwork to support inventory accuracy and records management. Trained and supervised shipping department staff, enforcing company policies and industry best practices. Coordinated documents and bills, managed payments and responded to inquiries. Organized storage areas to maximize movement efficiency and minimize labor. Liaised with vendor representatives to rectify damages and shortages. Prepared accurate shipping orders and bills of lading to direct and route materials. Stayed up to date on UPS, DHL and FED-EX shipping programs and policies. Established transportation cost standards and economical shipping practices. Investigated inventory discrepancies to maintain record-keeping validity. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Trained staff on material handling processes to reduce shipping times. Asst. Manager/Bartender Trainer | 01/1991 to 04/2001 4 Evers Entertainment & Bar Management Group - Houston, TX. Management, promotions hire and train staff, security, supervises door staff, customer service, cash receipts, inventory of bar items, placed orders as needed, bartend, make schedules. Checked identification of customers to verify age requirements needed to purchase alcohol. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales. Collected food, wine and appetizer orders from patrons and promoted up-sell items. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Stocked bar with beer, wine, liquor and related supplies. Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently. Trained 75 new bartenders to increase knowledge of drink preparation and up-selling techniques. Promoted customer safety by maintaining current list of available ride services for inebriated customers. Managed up to 350 customers per shift while simultaneously assisting 15 restaurant servers. Balanced daily registers and generated sales reports to support financial and administrative objectives. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Designed and implemented new cocktails to drive customer interest and sales numbers. Monitored patrons to keep alcohol consumption at designated levels. Multitasked to meet customer, business operations and server needs with minimal errors or delays. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff. Produced and balanced daily and weekly sales reports to assess and coordinate staff. Prepared and served over 600 drinks per shift in high-volume nightclub environment. Helped drive average ticket increases of 60% by up-selling customers from shelf to premium brands. Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies. Engaged in small talk with patrons to build rapport and earn repeat business. Worked with management to plan and implement special events to boost customer numbers and profits. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Lowered liquor costs 45% by leading training on precision pouring and waste reduction to team of 15 bartenders. Processed $15000 in daily revenue on average day with totals as high as $27000 during special events and promotions. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Supported servers by preparing specialty drinks for patrons in all areas of establishment. Upsold customers from shelf to premium brands to help boost sales. Reduced inventory losses by creating new drink menu items to move older products. Inventoried glass and stemware, cutting costs 60% through effective inventory management. Offered preferred tables and other special accommodations to VIP customers. Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Created list of signature beverage items to increase overall revenue and patron loyalty.
Experience:
10+ years
Salary:
negotiable
Charles J Spano, Jr
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