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About JobMatch
Resume Posting:
Available 6/4/19:
Location:
Houston, TX
Seeking:
Dispatcher
Contracted Consultant Kay's Medical - Houston, TX 2015 to Present Contract Dispatcher/Business Development Force EMS - Houston, TX 2013 to 2015 • Operates a multi-line phone system to do computer aided dispatch of ambulance units throughout 10 plus counties • Analyzes information, prioritizes calls for assistance and immediately takes necessary actions • Mentors and trains new dispatchers on how to operate the Computer Aided Dispatch (CAD) and use Records Management System (RMS) for pre-billing, QA/QI patients run reports • Expedites requests, enters queries and monitors data/messages from TDCJ dispatchers then relays information to the proper personnel • Updates service area maps, business security files and contacts list • Procured and retained TDCJ and The University of Texas Medical Branch at Galveston for Correctional Managed Health Care Services • Communicated with healthcare professionals to develop operational mechanics designed to foster relationships and obtain contractual commitments Lead Dispatcher/Customer Service Representative Harris County EMS - Houston, TX 2011 to 2013 • Directed a team of 65 employees to maximize operational performance and corporate goals. • Provided administrative support to the operations department as well as the field in a customer service center styled environment. • Trained several new dispatchers and achieved significant improvements in their productivity. • Supervised multiple extraboard and regular drivers, scheduled work hours, resolved conflicts. • Successfully handled contractual interpretations individually and maintained a friendly working relationship with field and local employees. Dispatcher/Pre-Biller Orion EMS - Houston, TX 2009 to 2011 • Created efficient routes and schedules meeting and exceeding customer’s requirements. • Provided front-line customer support on all emerging issues. Provided rapid solutions and documented corrective action procedures as required. • Collaborated in the development of route standards, monitoring activities and improvement planning. • Verified Patients eligibility and claim status with insurance agencies. • Diligently filed and followed up on third party claims. • Operated a multi-line phone system to receive incoming calls for emergency dispatch • Responded to emergent and non-emergent situations over the telephone by providing appropriate advice to callers Dispatcher Pinnacle EMS - Houston, TX 2005 to 2009 • Answered between 60-80 calls a day • Attend to incoming calls properly and note down the details of the incidents such as geographical location and extent of the emergency • Coordinate with the nearest unit for rescue operation • Responsible to provide medical instructions to citizens over the phone, addressing medical emergencies • Responsible to transfer non-emergency calls to appropriate departments • Record and maintain proper records of warrants, missing persons, runaways, and cases of stolen guns • Monitor and manage radio traffic and respond to it effectively and immediately
Experience:
10+ years
Salary:
$55-80,000
Kendra Miller
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