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About JobMatch
Resume Posting:
Available 7/11/18:
Location:
Chicago, IL
Seeking:
DRIVING EMPLOYEES TO DESTINATIONS
• • Management and supervisor for over 10 years, handling over 30 to 45 employees on multi-shifts, excellent communication and problem solving skills. • Ability to multitask and prioritize workload, attentive listening to solve problems creatively, and use tact and diplomacy to find common ground and achieve win – win outcomes. E D U C A T I O N __________________________________________________________________________________________ Bloom Township High School Chicago Heights, IL High School Diploma – 06 / 1979 Commendations: Awards for Math Excellence, Wood Shop, and Auto Shop E X P E R I E N C E __________________________________________________________________________________________ 01-11-2018 to Present Security Officer SOS Security – Chicago, IL • Maintain security at Shopping Centers, Residential, Special Events, Educational, Healthcare, Commercial & Corporate, 24-hour security, Armed and Unarmed • Conduct Surveillances and monitor CCTV Cameras • Rapidly Respond to Fire Emergencies • Conduct Rounds to Insure a Safe Environment • Monitor location with Segway Patrol or Foot • Monitor visitor traffic in parking areas and no-parking zones • Discourage Loud Noises and Other Nuisance Activities • Escort staff to vehicles after hours • Emergency Evacuation Procedures Respond to Administrative Requests and Emergency Situations 12/2014 to Present On-Call Employee FEMA Contractor WSP USA Inspection Services - Winchester, VA • Maintain any issued equipment in accordance with FEMA and WSP policy, including scheduled security system updates • Stay current with and adhere to all clauses of Code of Conduct, Safety • Policy, company training, availability, timekeeping and travel reimbursement policies • For deployment eligibility, inspectors must complete and demonstrate proficiency in all required eLearning courses, webinars, readiness exercises and travel to workshops on an annual basis, or as necessary • Acquire sufficient safety attire to work in declared disaster areas, tools • for measuring, and a mobile device (phone) for communicating with home office and disaster survivors 6/2015 – 12/2016 Table Games Supervisor Harrah’s Casino & Hotel - Joliet, IL • Provides superior guest service and develops quality players through personal interaction and relationship marketing. • Ensures that all table games employees are providing optimum service to all guests at all times. • Assures the technical proficiency of all table games employees through development and effective training. • Provides direction, guidance and supervision to all employees in the table games department; creating an atmosphere which is conducive to a quality work life for the employee. • Possesses knowledge of the Illinois Gaming rules and regulations including Currency Transaction, Reporting and implements the same. • Observes and analyzes the integrity of all table games activity. • Mediates and solves problems for guests and employees. • Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. • Responsible for building a rapport and coordinating daily functions with support service departments. • Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same 9/1997 – 9/2014 Table Games Supervisor Ameristar Casino & Hotel - East Chicago, IN • Provides superior guest service and develops quality players through personal interaction and relationship marketing. • Ensures that all table games employees are providing optimum service to all guests at all times. • Assures the technical proficiency of all table games employees through development and effective training. • Provides direction, guidance and supervision to all employees in the table games department creating an atmosphere which is conducive to a quality work life for the employee. • Possesses knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting and implements the same. • Observes and analyzes the integrity of all table games activity. • Mediates and solves problems for guests and employees. • Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquiries. • Responsible for building a rapport and coordinating daily functions with support service departments. • Acts as a role model and presents oneself as a credit to Ameristar and encourages others to do the same 7/1994 – 9/1997 Security Guard Harrah’s Casino & Hotel - Joliet , IL • Check identification to insure patrons are 21 years of age or older. • Provide security and protection for guests and casino property. • Handle all monetary transactions between the Casino Cage and gaming tables in compliance with the Illinois Gaming Board Regulations and as required by Harrah's Management. • Operate in accordance with established procedures, maintained a log of incidents involving guests, employees and customers of the casino. Maintain visual surveillance of the Casino Cage and surrounding area. • Maintain visual surveillance of the Casino Cage and surrounding area • Replace all boxes of gaming tables after the count has been completed for each shift. • Drop boxes that are to be taken to the Soft Count room and locked there for proper storage • Prepare detailed reports on any security related incidents that occur in the casino area, or on land facilities T E C H N I C A L S K I L L S ____________________________________________________________________________________ • MS Office (Word Excel) Quotron, CMS, copy, fax and adding machines • Typing • Strong oral communication, ability to work with a high degree of accuracy and attention to detail • Friendly, upbeat, compassionate, personable • Ability to work under stressful conditions • Strong organizational skills, listening skills, seasoned in conflict resolution • Skilled multi-tasker • Security Training Completion 06/01/2015 • Revolver & Semi-Automatic Certification Illinois • PERC Card Expires 05/31/2021_____FOID Card Expires: 12/2021 • Homeland Security Public Safety Couse , 2 months of training, passed 2017 R E F E R E N C E S ______________________________________________________________________________ Available upon request
Experience:
10+ years
Salary:
negotiable
RICKY GORHAM
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