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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 3/24/08: Location: Columbus, OH Seeking: Operations/Terminal Manager Offering Six Years’ Experience in Operations, Logistics, and Supply Chain Management, Coupled with a Graduate Degree with a Concentration in Human Resources Administration Core Competencies: - Process Reengineering - Project Management - Policy Development - High-Level Reporting - Payroll / Billing / Administration - Inventory Control - MS Office / AS 400 / Trinium * Proven ability to turn around and streamline operations, enhance employee and labor relations, revamp processes and procedures, and generate strong gains in efficiencies and organizational effectiveness. * Enthusiastically accept challenging roles, quickly ascertain opportunities to positively impact performance, foster open communications to promote change acceptance, and advocate for achievement of shared goals. * Equally strong academic qualifications including MSA degree where coursework focused on strategic planning, employee relations, conflict management, reporting methods, and quantitative decision-making. PROFESSIONAL EXPERIENCE PACER CARTAGE – OH – 2007 to 2008 Terminal Manager, Columbus, OH Challenges: (1) Restructure operations, logistical systems, and human resources functions after the departure of the Terminal Manager; (2) Turn around performance by streamlining processes, implementing new policies, and fostering open communication; (3) Serve as a change agent in garnering organization-wide support despite a culture of indifference. * Managed the daily operations of the Columbus terminal including leadership of the Operations team, coordination of shipping and delivery logistics, facilitation of vendor and owner-operator communications, and control of the equipment and supplies inventory. * Continually analyzed key metrics to identify areas to generate sustainable performance gains, spearheading turnaround and change management initiatives. * Prepared and analyzed management and billing reports, identifying opportunities for performance improvement. * Coordinated the proper training and implementation of Mobilecomm system, among a growing fleet of owner operators. * Analyzed monthly P/L report, ensuring that the terminal was achieving the goals set forth by upper management. MASON DIXON INTERMODAL, INC. – OH – 2004 to 2007 Operations Manager, Columbus, OH * Conducted widespread needs analysis to identify key areas of concern, mapped a performance improvement plan, and drove significant gains in operational effectiveness through: * Design and implementation of new policies, documentation procedures, and filing systems; * Streamlining and rectifying payroll procedures to ensure correct driver compensation * Increasing employee and owner-operator satisfaction, referral rates, and retention; * Establishing competitive rates and fair policies, resulting in new revenue streams; * Reviewing inventory and processing $65K in previously lost per diem charges. * Created and implemented strategies fueling organizational development and effectiveness, some of which have subsequently been adopted as a company-wide “Best Practice.” * Managed a 100+-piece heavy equipment inventory, upon assuming responsibility for inventory management of numerous terminals to ensure accurate per diem charges and optimal usage. * Fostered open and frequent communications with owner-operators, freight forwarders, and steamship lines, resulting in prompt issue resolution and enhanced customer service. * Instrumental in executing a $250K, 5-week job dispatching freight for UPS during the ‘06 holiday season, requiring 24 / 7 oversight of operations, issue resolution, and billing. Dispatch Supervisor, Dearborn, MI - 2002 to 2004 Coordinated the delivery of Daimler Chrysler automotive freight throughout Metro Detroit manufacturing facilities, requiring meticulous attention to detail, strong scheduling skills, and the ability to recognize and correct logistical issues quickly. Teamed with owner-operators to troubleshoot issues, ensure on-time deliveries, and resolve conflicts in a timely manner. Input work orders into the system, controlled yard inventory, and gained broad industry experience. HIGHLIGHTS: * Demonstrated strengths in complex workflow management, issue identification and resolution, logistics coordination, inventory management, and service to internal and external stakeholders. * Cultivated strong relationships with clients, staff, and owner-operators, recognizing the importance of each interaction as an opportunity to build loyalty, trust, and increased business. * Promoted and relocated to the Columbus terminal upon gaining vast exposure to the industry, demonstrating leadership skills and serving as an advocate for the achievement of business goals. HOLLINGSWORTH LOGISTICS GROUP, Dearborn, MI Receiving Clerk – Internship Gained exposure to a fast-paced operations environment, working closely with warehouse receiving personnel to generate lot tags, input data, and track incoming material. HIGHLIGHT: * Took the initiative to develop a training manual for the Receiving Clerk position, presented to the Board for approval, and garnered excellent feedback on thoroughness and accuracy. ACADEMIC BACKGROUND CENTRAL MICHIGAN UNIVERSITY – Columbus, OH Master of Science in Administration, Concentration in Human Resources Administration Academic Honors: GPA 3.6 / 4.0 Select Coursework Completed: Organizational Theory, Strategy & Structure | Communication in Conflict Management Organizational Development | Communication & Negotiation in Employee Relations Administrative Research & Reporting Methods | Effective Administration & Organizational Behavior Quantitative Applications in Decision-Making | Managerial Accounting Personnel Management | Public Personnel Administration | Integrative Analysis Administration ADRIAN COLLEGE – Adrian, MI Bachelor of Business Administration COMMUNITY / EXTRACURRICULAR INVOLVEMENT Coach – Hilliard Little League Football – 2004 to 2006 Player – Adrian College Football Team Experience: 5-9 years Salary: $55-80,000 Patrick Cavanaugh Please Log In to view their contact info   edit resume