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About JobMatch
Resume Posting:
Available 9/15/23:
Location:
Seattle/Tacoma, WA
Seeking:
Dispatch/OperationsManager
DONALD ROBERT ROSS - 206.698.2286 - DRR206@ICLOUD.COM - SEATTLE, WA 98178 OBJECTIVE - To obtain a position where I can contribute and lead by example using my skills in communications, trucking/transportation operations, and customer service to further my career. -- EMPLOYMENT -- 02/2020 - 09/2023 -- WASHINGTON FREIGHT SERVICE, LLC - RENTON, WA -- OPERATIONS MANAGER -- Responsible for setting up new dispatch software and training employees on using the software. Made many changes to the day to day routines and improved performance and productivity of all the employees and departments. Oversaw the daily dispatch and support of 27 drivers. 10/2019 - 01/2020 -- OTR CARRIER, INC - KENT, WA -- INTERMODAL DISPATCHER -- Responsible for dispatching and providing support to 15 - 20 trucks daily and communicating real time delivery information to customers. 02/2019 - 10/2019 -- BALLARD NATURAL GAS SERVICE - SEATTLE, WA -- HVAC DISPATCHER -- Dealt directly with homeowners to set up routine maintenance of their home comfort systems. Dispatched HVAC techs daily to clients homes. Ordered parts through various vendors. Resolved service and billing issues with clients by working closely with management team to understand the issues and determine the best plan to resolve them. 12/2016 - 12/2018 -- J&H EXPRESS - TUKWILA, WA -- OPERATIONS MANAGER -- Responsible for directing work, performing interviews, driver payroll, and hiring employees and drivers. Established and reviewed performance standards, identified training needs, effected disciplinary action, and performed other supervisory duties for 8 office employees and 30 drivers. Ensured employees/drivers handled shipments per customers requirements. Increased company profits by creating and implementing a new rate sheet. Successful overhaul of day to day company practices to be more efficient and effective in order to increase productivity thereby reducing expenses and increasing profits. 09/2007 - 12/2016 -- J&H EXPRESS - TUKWILA, WA -- INTERMODAL DISPATCHER -- Processed driver manifests and paperwork received from deliveries or pickups. Cross referenced POD’s and BOL’s with orders sent by customers for invoicing in order to ensure proper billing. Contacted customers to reconcile past due invoices. Responsible for dispatching 30 owner/operators daily to pick up and deliver container/trailer loads from rails and ports. Pre-planned and made dispatch changes when needed. While in transit followed up with drivers to gain insight into destination times. Executed delivery instructions based upon appointment schedule required by customers. Real time input of pickup and delivery information into CSI.road and various online customer websites. Communicated accessorial charges to customers as they occurred. 02/2005 - 08/2007 -- EDGMON & SON TRUCKING - SEATTLE, WA -- INTERMODAL DISPATCHER -- Scheduled appointments with customers for delivery of containers (live off-loads/drop & picks). Located shippers and consignees and routed drivers to destination. Dealt directly with Steamship lines and freight brokers to acquire new work. Dispatched 40 to 50 trucks daily to load and unload train (NorthWest Container to Port of Seattle) and make warehouse deliveries. Managed booking problems at various Ports with various steamship lines. Handled customer inquiries regarding trucking rates. 09/1997 - 10/2004 -- RAIL TERMINAL SERVICE (RTS) - SEATTLE, WA -- GATE TECHNICIAN, YARDCHECKER, SUPERVISOR, AND INTERMODAL COORDINATOR -- Contractor for Union Pacific Railroad. Supervised 8-12 employees. Facilitated pre-shift meetings and covered safety topics with employees. Coordinated efforts between three departments and two unions to load and unload container trains. Dispatched employees to retrieve loads for customers. Inspected containers for damage, checked hazmat loads for the correct placards. Cross referenced trucker info with info in database for accuracy. Took inventory of containers on property and investigated inventory discrepancies. Analyzed inbound train data; footage and number of containers. Scheduled employees according to workload. Used OASIS program to monitor employee productivity. Visually inspected trains for securement. Demonstrated expertise in training new employees. Compiled daily reports and summaries using TCS and OASIS databases. Excelled in a fast paced work environment under high volumes of stress and endured long hours. EDUCATION -- 09/1990 - 06/1996 - American Indian Heritage High School - High School Diploma CERTIFICATION -- 08/2019 - BDR Service Dispatch University - Attended and completed BDR's Service Dispatch University Course REFERENCES -- Available upon request REFERENCES – Manmohan Dhaliwal - J&H Express - President – Contact info available upon request Matthew Orte - J&H Express - Dispatcher – Contact info available upon request Gill Landeros - RTS - Assistant Terminal Manager – Contact info available upon request
Experience:
10+ years
Salary:
$75-90,000
Donald Ross
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