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About JobMatch
Resume Posting:
Available 6/4/18:
Location:
Inland Empire, CA
Seeking:
Dispatch
AMTRAK R&I Clerk Riverside, Ca 10/2017 to Current Handle all customer information requests by phone regarding Amtrak travel, make reservations for train/bus travel utilizing the RailRes system, provide train route schedules and times from California to Canadian Boarders. Instruct passengers of all Amtrak rules and regulations associated with upgrades, downgrades, even exchanges, credit card refunds and cash refunds. Ability to handle pressures and stress related to customer relations and reservations and perform all other duties as assigned. SPECTRUM/TIME WARNER CABLE Dispatcher 4 Garden Grove, Ca 08/2007 to 06/2017 Dispatch and route management of field technicians via radio, telephone and instant messenger for various customer service needs Evaluated routes and make scheduling adjustments to maximize efficiency, driving and distances and scheduled work order timeframes. Verify service appointments and assisted with customer equipment issues by effectively analyzing the accounts and troubleshooting the equipment, adding/removing equipment from customer’s accounts. Displaying courtesy and strong interpersonal skills to customers and technicians. UPS Radio Hub Office Clerk Ontario, Ca 11/2006 to 04 2007 Utilized computer using Microsoft office, excel and UPS Internet for preload sort department, maintained radio room and radio room equipment, created signs using PowerPoint for each sort team in the warehouse and all other office duties as assigned. KAISER PERMANENTE Appointment Clerk Riverside, Ca 10/2006 to 08/2007 Made outbound calls to current Kaiser members. Utilized computer program designed for scheduling appointment for Kaiser members for OBG, Family Medicine, Internal Medicine, Residents and Nurse Practitioners. Updating and scheduling of all female Kaiser Member’s medical records for missed or current women health appointments. SOUTHLAND TRANSIT INC. Payroll Data Collections Clerk Perris, Ca 03/2006 to 10/2006 Input of employee timesheets for para transit drivers, call center, dispatch and maintenance. Provided enrolment information for medical/dental and 401k. Collected monies from bus vaults for weekly deposits, input of monies counted from bus vaults to Excel spreadsheets, bank deposits, balance deposit totals with information from excel spreadsheets. KAISER PERMANENTE Member Service Center Rep Corona, Ca 10/2005 to 01/2006 In call center setting provided information on medical insurance, rates for individuals and families and all other services available to all Kaiser members and prospective members. MV TRANSPORTATION Dispatcher Perris, Ca 06/2004 to 09/2005 Dispatched and scheduling for the day to day activities of 24 para transit drivers. Radio communication with drivers for pick up and drop off times, rerouting and scheduling clients and drivers to better transport the clients, customer service via computer, radios and phone. RIVERSIDE TRANSIT AGENCY Reservation Specialist Hemet, Ca 10/2001 to 01/2004 Inbound and outbound calls for general bus route information and setting up appointments for seniors/disable clients for dial a ride. Utilized Thomas guide for route compliance, dispatch services, route information for dial a ride and cab drivers. Review and audit complaint compliance reports and accommodations from passengers and used multi-line phone system. BANK OF AMERICA Senior Teller/ATM Processing Moreno Valley, Ca 01/1996 to 12/2000 Balanced daily cash deposits and bank vault inventory with a zero-error rate. Processed cash withdrawals. Trained employees on cash drawer operation, adhered to Bank of America security and audit procedures. Processed treasury tax and loan payments. Examined checks for identification and endorsement. Supplied tellers with coins and currency as needed. Maintained confidentiality of bank records and client information. TOYS R US Customer Service Cashier Moreno Valley, Ca 06/1992 to 12/2000 Head cashier, auditing of cashier’s, tils, front desk customer service, balance and maintain csr safe and store vault, returns good damaged, price changes, big ticket merchandise and high security electronics games and toys, adhered to all store policies and regulations for cash handling and customer service answer customer calls by phone and between stores, open and closed store. BESTAX Professional Tax Preparer Moreno Valley, Ca 11/2008 to 12/2013 Expert knowledge of tax laws focusing on the preparing of tax forms 1040,1040A, 1040EZ, 1099’s, DIV/INT, schedules A, B, C, D AND E, CTEC certified, PTIN registered and EFile registered. EDUCATION HIGH SCHOOL DIPLOMA: GENERAL EDUCATION 1987 James Monroe High School Sepulveda, Ca BACHELOR OF SCIENCE: ACCOUNTING 2011 University of Phoenix Murrieta, Ca Emphasis in Accounting, Coursework in Business Administration VOLUNTEER LOST AND FOUND MINISTRIES INTERNATIONAL OUTREACH Administrative Assistant Los Angeles, Ca 07/1987 to 01/2006 Family operations of shelters for homeless women and children and food bank. Assistant to founder/director scheduling appointment for lectures, meetings, job placement, intake of new residents, scheduling food pick up’s and deliveries all other office dutie
Experience:
10+ years
Salary:
$25-40,000
LaKisha Marie Cole Moore
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