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About JobMatch
Resume Posting:
Available 2/15/18:
Location:
Portsmouth, VA
Seeking:
Dispatcher
Dynamic, resourceful management professional with +12 years of experience working with distinguished visitors and high-ranking military officers. Skilled in building effective and productive professional relationships. Assertive and enthusiastic, with impeccable customer service skills, and unsurpassed work ethic. Reputation for establishing priorities, scheduling, and meeting deadlines through available resources. 2017-06 -? Administrative Assistant 2018-01? Behavioral Health Navigators • Manages appointments, scheduling, and medication requests • Maintains discretion when dealing with sensitive topics • Enhanced communication between therapists and out of state provider • Provides support to CEO and six staff members • Coordinates and maintains daily operations • Oversees reception, registration, and maintains 300 patient records • Ensures compliance with HIPAA, federal, and state laws 2015-08 - ? Operations Processor 2017-05? Sallie Mae Bank • Managed inbound and outbound phone calls • Profiled debtors and gathered required information to maintain accurate customer accounts • Negotiated and provided financial solutions to achieve set goals • Followed federal, state, and company regulations and guidelines to ensure strict compliance • Approved collection programs, verified accuracy, and timely submissions for processing • Ensured clear, concise, and accurate documentation on all worked accounts • Exceeded established department goals by 40% 2014-01 -? Healthcare Administration Extern 2014-03? Lake Prince Woods • Collaborated with nursing staff to rectify patient security oversights • Conducted daily safety inspections and provided corrective guidance • Provided programs and support under the guidance of the Healthcare Manager • Built strong relationships with patients and staff • Enforced company policies and procedures • Scheduled and participated in daily staff meetings • Implemented and managed recreation activities 1995-03 -? Services Manager 2009-08 ? United States Air Force • Managed $1K in daily deposits • Monitored employee training to ensure 100% compliance • Effectively controlled $500 inventory to ensure minimal loss • Ensured security protocols were followed by all staff and departments • Managed front desk operation with 98% customer satisfaction rating • Conducted interviews and hired 10 qualified representatives • Supervised the employee safety program with zero discrepancies • Supervised a team of 15 and bolstered productivity by 25% • Reconciled sales receipts and deposits, investigated variances, and recorded daily deposit Education 2018-05? Bachelor of Science: Healthcare Administration • ECPI University • Coursework in Community Health, Statistics, Accounting, and Project Management • 3.6 GPA 2009-04? Associate of Applied Science: Food, Fitness, and Lodging Management • Community College of the Air Force • Coursework in Human Resources, Social Science, Speech, and Mathematics • 3.7 GPA Awards • Air Force Achievement Medal, Air Force Good Conduct Medal, Air Force Outstanding Unit Award, Red Cross’ Extraordinary Personal Action Award, and the National Certificate of Merit • National Technical Honor Society
Experience:
10+ years
Salary:
$40-55,000
Dawn Erdmann
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