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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 3/29/13: Location: Memphis, TN Seeking: Dispatcher I have 20 years of experience in Transportation: Dispatch, Billing, Freight Bill Auditing, Collections and Ocean Import. My current position in being transitioned to their corporate office in Des Moines, IA in the next few weeks. Sharon D. Clark 7963 Capilano Drive Apt #301 Memphis, Tennessee 38125 901-337-3206 Msclark_32@yahoo.com OBJECTIVE To continue on a path of career and professional growth within a Transportation/Customer Service provider. Seek an opportunity to use overall business skills, transportation/logistics experience, customer service skills and efficiency. PROFILE Top performing, results and detailed oriented professional with an in-depth understanding of domestic and international operations and regulations. Strong interpersonal and leadership skills. Excellent team player. Established a proven track record of account management and planning accomplishments, with expertise in domestic/international distribution and transportation management. Have been recognized by managers and clients for (1) attention to detail, (2) professional manner and (3) resourcefulness and ingenuity. Offer the proven drive, intelligence and flexibility to support associates, peers, managers and representatives from affiliate companies. Skills and knowledge include: * Assessment of workload, establishing priorities, and completing projects within deadlines. * Strong customer service, accounting, analytical, organization skills for executing daily tasks * Computer skills: MS Word, Excel, Outlook, AS400 * TMS applications and usage * Management of A/R, Collections and Payroll functions EXPERIENCE JACOBSON COMPANIES, Memphis, TN 2010-Present Dispatcher Accountable for building relationships with carriers, monitoring services, providing status updates and demonstrate disciplined follow-up to affect on time delivery. Responsible for securing carrier capacity to cover all booked loads and negotiate rates to meet target margins. Provide rate quotes to customer service, customers and sales team. Train new employees. • Manage the daily operations of freight brokerage including scheduling pick- up and delivery appointments, tracing/ tracking shipments and dispatching all van/reefer shipments • Communicate shipping/receiving information, timeliness, issues and exceptions to customers. Proactively resolve all issues to ensure customer satisfaction • Order entry of customer orders • Generate revenue reports to monitor revenue and gross profit on a weekly basis • Freight billing: Provide supporting documentation to Accounting needed to bill customers and pay vendors/carriers MID SOUTH MILLING, Memphis, TN 2008-2010 Dispatcher Received incoming calls and made outgoing calls to customers and suppliers for the purpose of securing loads and delivering a timely service. Dispatched hopper bottom/van/flat bed freight. Secured profitable freight loads using internet load boards to complete trips. Initiated outbound calls to customers and suppliers while drivers/carriers were on-site location resolving pick up, delivery and other issues. Combined loads to maximize efficiency, increase profitability and enhance driver productivity. • Coordinated each driver’s schedule on a weekly basis with profitable loads/backhauls • Ensured accuracy/completeness of load related paperwork submitted by drivers and carriers for payroll and invoicing/billing • Scheduled pick-up and delivery appointments • Monitored the progress of inbound and outbound trucks JC PENNY, Memphis, TN 2005-2008 Hair Stylist Greeted and welcomed clients into the waiting area. Maintained regular client list. Sold hair products to Clients and walk-in customers. • Scheduled appointments for clients with myself and other employees • Shampooed, conditioned, cut and styled hair ACCUSHIP, Memphis, TN 2002-2004 Freight Bill Auditor Compiled data, computed fees and charges, prepared invoices for billing purposes. Responsible for investigating and troubleshooting all invoices needing review that are not auto-processed by identifying and verifying rates and guidelines in the Client/Carrier contract prior to approving payments. • Computed costs and calculated rates for goods, services and shipment of goods • Handled balance due bills in a timely and expeditious manner • Worked closely with the client to identify issues and offer suggestions on how to improve their carrier contracts by addressing inaccurate and problematic issues and violations • Ability to use NMFC (National Motor Freight Classification) manual to correctly class LTL freight • Identified and provided backup details to the Claims Departments for overpayments M.S. CARRIERS INC., Memphis, TN 2000-2002 Revenue Account Specialist Processed freight payments, responsible for billing freight invoices on a daily basis. Researched all short pays, over-pays and balance dues. Collections. Account receivables. • Administered credit or debit adjustments as needed • Reported all orders on hold in excess of seven days to management with explanations • Performed bookkeeping work, including posting data and keeping records concerning costs of goods, services and the shipment of goods V. ALEXANDER BROKER COMPANY, Memphis, TN 1997-2000 Ocean Imports Traffic Specialist Entered international/domestic billing information into on-line computer while maintaining accuracy. Provided client relations and processed import documentation for an assigned base of accounts. Arranged inland freight services. • Dispatched all loads. Tracked all shipments via the railroad and truck lines • Transmitted ocean files to be cleared through customs. Interacted with freight forwarders, steamship lines, overseas shippers and freight carriers EDUCATION ALCORN STATE UNIVERSITY, Lorman, MS Bachelor of Arts in English Minor in Broadcast and Print Journalism PLAZA BEAUTY SCHOOL, Memphis, TN State of TN License February 14, 2013 To whom it may concern, Writing this letter of reference / recommendation for Sharon Clark. Sharon worked for me for close to 2 years as I managed 2 transportation offices for Jacobson Companies based in Des Moines Ia. I was domiciled in Atlanta, and managed both the Atlanta, Ga terminal and the Memphis Terminal as well, from 2011 to the end of January 2013. Sharon was a crucial member of the team that I had in place, and often handled many of the day to day management issues herself, as I spent the great majority of my time working in Atlanta. Sharon is the ideal employee….one that shows both initiative and good common sense with regard to both business and interactions with internal and external customers. She is thorough and fair, and willing to take on any workload to make sure the operation excels. She is a very strong communicator, and has a personality that makes her a pleasure to work with. I feel comfortable extending a very solid reference for Sharon, and would hire her to work for me again without hesitation. Thanks for your consideration of this. Brit Harvey | Operations Manager / Truckload Department S-2international, LLC & MEADtrans, LLC Experience: 10+ years Salary: $40-55,000 Sharon Denise Clark Please Log In to view their contact info   edit resume