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Select: Search Jobs | Search Resumes | Post Job | Post Resume | Edit Resume | About JobMatch Resume Posting: Available 11/15/12: Location: Chicago, IL Seeking: Manager/ Dispatcher, Carrier Services OBJECTIVE Obtain a Management level position that requires excellent interpersonal, organizational, and supervisory skills. Applicant welcomes all assignments in consulting, planning, business, education, operations or related areas. PROFILE OF QUALIFICATIONS Experienced in analyzing data, compiling statistics, planning, business and operational management. Possesses a sound background in Transportation Management skills related to problem solving, operation and project supervising. Has demonstrated superior interpersonal and writing skills with proven abilities as a leader and team player. PROFESSIONAL SKILLS SUMMARY Management ? Managed and supervised Freight Operation for Saia Motor Lines in ( Kansas City, Mo), Con-Way Transport in (Des Plaines, IL); Hub Operation of Watkins Motor Lines in (Schaumburg, IL) and for Atlantic Coastal Airline’s O’Hare Airport in (Chicago, IL) with union and non-union workforce. EDUCATION Master of Business Administration, Gen Management and Business Administration, Webster University, St. Louis, MO Master of Science, Transportation Studies and Planning, Texas Southern University, Houston, TX Bachelor of Arts, Operation Management: Aviation, Minor: International Relations, The Ohio State University, Columbus, OH COMPUTER PROFICIENCY Windows, Apple Mac OS/9, Microsoft Office Applications, MS Word, MS Project Excel, Outlook, Novell System, QRS, Lotus 1-2-3, Transportation Support System, PCMILER, RTC, OASIS, EMME2,QRSII, Transim, Arcview GIS/GPS, ALLTELL, ARCAS, iGAPS, GAPS, APOLLO Airline System, A/S 400, WFMS, OPDY, FIDS System EMPLOYMENT Spotter, PacRail, Bedford Park, IL 2010- Current • Load/Unload Trailers and Containers off Trains for CSX railroad as a Contract Service. Operation Supervisor, Saia Motor Freight, Kansas City, MO • Dispatched P &D, City and Linehaul’s Drivers for outbound and regional runs. Directly supervised the planning and coordination of all Dock Employees and Drivers’ activities for Kansas City’s Terminal Area. Optimized the carrier selection considering cost, lead-time (delivery date requirements) regarding expected shipment and arrival dates. • Lead, directed and managed a logistics operation to ensure that the staff executes on delivering consistent high quality level service and customer satisfaction; and achieves a profitable, cost efficient operations in compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines. • Maximized profitability through superior customer service, effective and prompt communications and follow-up on all pending customer matters. • Planned and monitored daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives. Freight Operation Supervisor (FOS), Con-Way Central Transport, Des Plaines, IL • Assigned and monitored dock employees for loading outbound and regional (500,000 to 700,000lbs) of freight for Con-Way’s Central busiest terminal. • Cut cost and improved service for three hot lanes (Salem, IL, Coldwater, MI and Indianapolis, IN) for Con-way Freight. Management Trainee & Operation Supervisor, Watkins Motorlines, Schaumburg, IL • Supervised dock employees, loaded outbound freight for 80 doors, outbound operations of a LTL break bulk terminal. Completed and surpassed all benchmarks for Supervisors. • Planned equipment according to specific freight, customer requirements, and time ensuring that routing parameters provide for the most cost-effective solutions that will drive profitability. • Actively managed risk, issues, and safety items to ensure resolutions and mitigation measures were identified based on time to keep the operations and/or projects on schedule using the WFMS, OPDY and Cross dock systems. Client Manager/Project Supervisor, J.B. Hunt DCS, Hillside, IL Collaborated with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients. Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients. • Determined driver availability, and compiled lists of available equipment and loads for 14+ stores. Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities • Evaluated drivers’ safety compliance. Perform safety audits and actively participate in the Smith Safety Process geared to reduce preventable accidents and injuries. ORD-Operation Supervisor, Atlantic Coast Airlines/ United Express, Chicago, IL • Monitored 280 airline’s personnel to ensure safety methods, practices and programs are implemented and maintained to for the largest hub for Atlantic Coast Airline at O’ Hare Airport for ground operation. • Communicated with all inbound and outbound aircraft within radius of O’ Hare Airport for ACA using the FIDS, Flight Track, Flight Explorer and ARCAS systems. • Issued GO/ RERoute’s Authority and Assigned aircrafts Airport Gate’s privilege using iGAPS and GAPS system. • Ensured any special operations on ramp areas involving snow emergencies, snow removal operations, severe thunderstorms, low visibility conditions, and VIP operations. During deice events, coordinates movements of aircraft with airlines, deice companies, and other agencies while ensuring the proper deice procedures are followed. • Assisted the airlines and ground handlers in keeping the information in the gate management system software accurate and make appropriate changes to reflect actual gate usages. Intermodal Hub Operation Management Trainee, BNSF’s Railways, Ft. Worth, TX • Managed and Assisted Front-Line Supervisors with the day to day Hub Operations of BNSF’s railway's Intermodal business units with Union and Contracted Employees at the 5th and 10th BNSF’s busiest Intermodal Hubs: Alliance and Pearland, TX. • Utilized effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management. • Maintained performance statistics and ensure accurate record keeping of all operational documents. Airport Operation Management Intern, Houston Airport System, Houston TX • Coordinated projects and designs with key airport managers and consultants within various departments, approval bids, construction cost, inventory, construction materials, equipment and consumable items used for Bush Intercontinental Airport's improvements. • Assisted the staff Aviation Operations Manager in charge of airfield construction with coordination of Construction activities of IAH’s International Terminal. • Analyzed and assessed data on aviation activities for various governmental agencies for Houston’s three airports. Compiled statistics of the concessions and operation of the City of Houston’s three airports. • Gathered and analyzed data for reports of both the City and Federal Disadvantaged Business Programs on progress and performance in accordance with City, State and Federal guidelines. • Evaluated airlines and concessionaire’s documents (project bids, contracts, agreements) to verify compliance. Assistant/Student Employee, The Ohio State University Aviation Depart, Columbus, OH • Created and monitored flight operations and aviation's databases using MS Excel for monthly/quarterly reports. Arranged flight, motel and car rental for over 1800+ guests for the OSU’s Symposiums. • Assisted with both the OSU International Aviation Symposium and Airline Reengineering Symposium’s guest projects, papers and speaking list. Experience: 10+ years Salary: $55-80,000 Tiko Please Log In to view their contact info   edit resume